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FAQ's
Here you will find answers for the most frequently asked questions

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  1. How Do I Place An Order?
  2. You can place your order securely online using our automated order system by click in the "Order Now" button to the left then choose the plan that you would like to purchase and follow the instructions in the order page.

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  3. What Currencies Can I Pay In?
  4. All prices are quoted and all orders will be billed in USD. Most credit card accounts in currencies other than USD can however be used to pay for products in USD. In this case, the amount in your local currency that your card issuer bills you will be based on the current exchange rate. See http://www.xe.com/ucc for conversions of our prices to other currencies.

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  5. What happens at the end of my billing cycle?
  6. In case you used credit card in you payment, your account will renews automatically at the end of your billing cycle. We will send you some alerts before your account expired. We will terminate your account after 30 days of its expiry date if there is no response.

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  7. Does HostStore.net offer Money Back Guarantee?
  8. Yes, each hoststore.net web hosting plan carries a 15 day money back guarantee. If you are not completely satisfied with our services for any reason and cancel your account within 15 days of activation, you will be given a FULL REFUND of the contract amount excluding setup fees (if any), domain registration/transfer fees and overages.

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  9. How do I change my credit card information?
  10. We will provide you with a secure web page to enter any changes to your credit card information.
    Please contact our billing department to provide you the instructions.

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  11. What Is The Minimum Billing Cycle?
  12. The minimum billing cycle for all our hosting plans is one month.

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  13. When is my payment due?
  14. Your payment is due at the exact time of purchasing any of our services.
    For example if you purchased your hosting account on Sep 15th then the next payment due will be on Oct 15th if monthly payment is selected during purchasing. If your payment method is annual then the next payment due will be on Sep 15th of each year thereafter.

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