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Here you will find answers for the most frequently asked questions

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  1. HTTP Error 503. The service is unavailable Error
  2. Sometimes upon heavy traffic or when website encounter a large number of connections the Application pool of the Internet Information System (IIS) stops working as a defense measure. To re-enable your website again please follow the below steps:

    1) Enter your hsphere control Panel
    2) Click "Web options" icon from main hsphere user interface
    3) Click on your domain when have "HTTP Error 503" problem
    4) Under "Settings" tab, toggle "Stopped" button in front of "Service status"
    5) Click "Submit" Button and wait 5 minutes.
    6) Toggle "Running" button in front of "Service status"
    7) Click "Submit" Button again

    Your website should return working again. If this does not help you and the website have the same service is unavailable Error; then please contact our support and we will help you resolving this issue.

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  3. When I connect to my ASP page, it shows question marks (???????) instead of the arabic letters. How do I solve it?
  4. Make sure to include the following code at the top of every ASP page:

    @ Language=VBScript CodePage = "1256"

    1256 is your codepage LCID.

    To find out your locale id (LCID) , please visit:


    See also:


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  5. How do I create an application directory to host an ASP/ASP.NET application in one of the folders of my domain?
  6. We recommend that you always host your asp/.net application in your domain's root directory. You can infact create a sub domain to host each of your applications. If that is not possible, you must open a ticket specifying which folder in your domain must be created as an application directory.

    If you host a .NET or ASP application (that has a global.asa file), it must be hosted in an application directory. The root directories of all domains are application directories by default

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  7. When trying to use ASPEmail, I get an error saying that the premium features of ASP Email have expired. What am I doing wrong?
  8. This error occurs because we only support the free version of ASPEmail and not the Premium version. We however do support the premium version of ASPMail which offers similar functionality. Please visit www.serverobjects.com for documentation on ASPMail

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  9. Do you register custom or 3rd Party DLLs or ActiveX Controls for customers? How would I go about it?
  10. No, we do not register any custom or 3rd party DLLs or ActiveX controls apart from those supported on our website. This policy is in place in order to ensure a stable windows hosting experience for our customers

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  11. In my ASP website hosting on Win2003, my sessions are expiring very quickly in under 2 minutes. What can I do to prevent this?
  12. This is a specific issue on Windows 2003/IIS6 servers. What happens is that any shared host creates application pools within IIS6 to host certain x number of websites. Each server may have several application pools and all websites on the server are divided among these pools. When a customer's website calls session.terminate within any application pool, all session variables are lost within that pool.

    The only real solution to this issue (which is highly recommended by many developers and Microsoft themselves) is to use database session management. Here you can store all session related data in a local database. If you are unable to implement this solution, we can try working on something unique for you (such as moving you to a Win2000 server). Please open a ticket for that. However it is highly recommended you rework your website's code to incorporate these changes

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  13. How do I get my ASP.net application to display non-English language?
  14. ASP.net allows the developer to encode the page using character sets other than unicode. If your ASP.net page containing foreign characters does not render properly when served from our webservers, you may need to change the FileEncoding setting in the web.config file.

    fileEncoding="<code page>"
    requestEncoding="<code page>"
    responseEncoding="<code page>"

    For more information on code page, please review these articles:

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  15. Do you allow custom COM components?
  16. No we do not offer installation of custom COM components. Custom COM components can degrade our service level, since we cannot ensure that the custom component will not cause crashes, exhaust server resources, and/or be malicious.

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  17. How can I view the error messages?
  18. In order to display error messages on a remote machine, you must set the Custom Errors Mode in your Web.Config file to On.

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  19. My ASP.NET files shows the following error message: Error: Failed to start monitoring file changes?
  20. You must have a Web.Config file in the root directory of your ASP.NET application. In addion, the Authentication Mode should be set to Forms.

    If your Web.Config file is set correctly and the error is still present, please contact our support department for assistance.

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  21. What is the cause of a parser error?
  22. If your ASP.NET file is returning a parser error, it is most likely caused by incorrect code.

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  23. Why do I need a Web.Config file?
  24. The ASP.NET platform requires a Web.Config file in the root directory of each application. By default, there is an application created in your HTML directory, so you should place the Web.Config file there.

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  25. What is the correct setting for the Custom Error Mode?
  26. In order to view error messages for your ASP.NET files on your computer, you must set the Custom Errors Mode in your Web.Config file to On.

    This is not required, but is useful for debugging your application.

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  27. I received HTTP 500 - Internal Server Error when I try to access my ASP or ASP.net page. What does this mean?
  28. "HTTP 500 - Internal Server Error" is one of the most uninformative error messages. In general, this error indicates a bug in the code.
    Internet Explorer has a feature that blocks the true error message from displaying. In order to display the true error message, follow the instructions below:

    1. Open Internet Explorer
    2. Goto Tools --> Internet Options
    3. Goto Advanced Tab
    4. Uncheck Show Friendly Error Message
    5. Click OK

    Reload the page, you should now see a more detail error message.

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  29. What ASP Components are installed?
  30. The following components are installed on the Windows servers.

    Miscellaneous Components

    Active Perl: ActivePerl is ActiveStates quality-assured binary build of Perl, available for Linux, Solaris and Windows.

    PHP 4.3.3: A widely-used general-purpose scripting language that is especially suited for Web development and can be embedded into HTML.

    ZendOptimizer 2.0: The Zend Optimizer is a free application that runs the files encoded by the Zend Encoder and Zend SafeGuard Suite, while enhancing the running speed of PHP applications.

    Coldfusion MX: Build and deploy powerful web applications and web services with far less training time and fewer lines of code than ASP, PHP, and JSP.

    FrontPage 2002: Web site creation and management tool.

    Microsoft Data Access Components 2.8: Data Access components such as the Microsoft SQL Server OLE DB provider and ODBC driver.

    MyODBC 2.50.39: ODBC support for MySQL.

    ASPSimpleUpload: Enables your ASP application to capture files uploaded with a browser.

    ASPTear 1.5: Component for tearing Web pages off Web servers.

    CDONTS: Gives you the ability to send a message within an ASP page with only few lines of code.


    W3Jmail ( Free version ): Send and receive e-mail from their ASP code or Windows program in a very simple way.

    Dundas Components

    ASPUpload: This extremely flexible and reliable component lets you accept, save and manipulate files uploaded with a web browser, and is designed to work with Active Server (ASP) Pages.

    3DPieCSC: Include great looking pie charts in their applications.

    ASPMail: Send web-based emails from Active Server (ASP) Pages. You can also use it to post articles to news sites!

    Persists Components

    AspEmail Mail-sending component supporting file attachments and HTML format.

    AspEncrypt v2.2: Data encryption, one-way hashing and certificate management component. Can be used with AspEmail to send secure mail.

    AspGrid 3.1: Server-side editable data-bound grid component providing read/write interfaces to arbitrary DB tables in as little as 3 lines of ASP code.

    AspImage 2.x:

    AspJpeg 1.3: JPEG image resizing component for creating high-quality thumbnails. Supports sharpening, cropping and flipping. Use it with the upload suite.

    AspUpload Industry-standard upload component that allows your ASP application to capture, save and process arbitrary files uploaded with a browser.

    XUpload: Revolutionary upload ActiveX control which provides features not found in traditional form-based uploading, such as multi-file uploads, etc.

    ServerObjects Components

    AspCrypt: Duplicates the one-way algorithm used by Crypt on Unix.

    AspDNS: DNS lookup and reverse DNS lookup

    AspExec: allows you to execute DOS and Windows apps. DOS programs which return results via stdio can be executed and the results are returned as a string.

    AspFile: move, copy, delete, return a list of files and more.

    AspHTTP3: HTTP component that allows you to GET/POST/HEAD URLs.

    AspImag 2: Create new or modify PNG, JPG & BMP images. Now create animated GIFs!

    AspInet: This component allows you to remotely GET and PUT files via FTP from ASP. Note: This is a server-side component and does not read client-side files.

    AspMail 4.0: The most popular ASP SMTP mail component on the market.

    AspMX: DNS Mail (MX) records lookup.

    AspNNTP: NNTP (UseNet/News) component.

    AspPing: Ping from ASP.

    AspPOP3: POP3 component

    AspSock: WinSock component

    ImgSize: ImageSize will determine the image height and width on most BMP, PNG, GIF and JPG files.

    GUIDMake: Create GUIDs from ASP.

    ASPQMail: ASP SMTP messaging component with companion NT service.

    MSXML2.ServerXMLHTTP: MSXML2.ServerXMLHTTP component.

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