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FAQ's
Here you will find answers for the most frequently asked questions

FAQ's

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  1. HTTP Error 503. The service is unavailable Error
  2. How do I connect to MSsql Database on Windows 2000/Windows 2003 Server using ASP?
  3. I'm not being able to send e-mails from outlook express. I guess my ISP is blocking port 25. Is there is any availbale ports to try?
  4. I cannot connect to my MS Access datasource from DreamweaverMX using ColdFusionMX. Help! (ColdFusion)
  5. How do I setup my email account at my Hshpere Control Panel (Windows Hosting) ?
  6. How to add a new domain to my hosting account (Windows Hosting) ?
  7. How do I upload my website files (Windows Hosting)?
  8. Is there is a method to test my website (Windows Hosting)?
  9. How do I fine tune my website (Windows Hosting)?
  10. How do I set my index pages instead of those specified in the default settings (Windows Hosting)?
  11. How do I change my FTP password using Hsphere control panel ?
  12. How to back up a mySQL database using phpMyAdmin?
  13. How to restore a mySQL database using phpMyAdmin?
  14. How do I backup my website and hosting account?
  15. How do I restore a backup created with CPanel?
  16. What is CPanel Backup?
  17. When I connect to my ASP page, it shows question marks (???????) instead of the arabic letters. How do I solve it?
  18. How can I get DBO permissions on my MSSQL user for this database?
  19. How do I create an application directory to host an ASP/ASP.NET application in one of the folders of my domain?
  20. When trying to use ASPEmail, I get an error saying that the premium features of ASP Email have expired. What am I doing wrong?
  21. Do you register custom or 3rd Party DLLs or ActiveX Controls for customers? How would I go about it?
  22. In my ASP website hosting on Win2003, my sessions are expiring very quickly in under 2 minutes. What can I do to prevent this?
  23. How do I connect to MS ACCESS Database on Windows 2000/Windows 2000 Server using ASP?
  24. How do I creating ODBC DSN Records on Windows Server?
  25. How do I Configure Outlook Express for sending mail?
  26. How do I make my MSSQL Server 2000 Database supports Arabic Language?
  27. How do I setup and use SSH?
  28. What is SSH and do you support it?
  29. What are the PHP programs that is installed at your server?
  30. Do you support PHP-Nuke ?
  31. What are the domain extensions which I can register through HostStore.net?
  32. How do I get my ASP.net application to display non-English language?
  33. Do you allow custom COM components?
  34. How can I view the error messages?
  35. My ASP.NET files shows the following error message: Error: Failed to start monitoring file changes?
  36. What is the cause of a parser error?
  37. Why do I need a Web.Config file?
  38. What is the correct setting for the Custom Error Mode?
  39. I received HTTP 500 - Internal Server Error when I try to access my ASP or ASP.net page. What does this mean?
  40. How do I connect my ASP.net application to MySQL database?
  41. What are the valid characters and valid lengths for domain names?
  42. Do you provide technical support for databases?
  43. What should I do if I dont have my UserName and password?
  44. How Long Does It Take To Open An Account?
  45. What is a subdomain and how do I create one?
  46. How do I configure my FTP software?
  47. Where can I find information on uploading my Web Site?
  48. How Do I Place An Order?
  49. What Currencies Can I Pay In?
  50. What happens at the end of my billing cycle?
  51. How do I add additional email boxes/aliases?
  52. What is email forwarding?
  53. How do I set-up/change email forwarding?
  54. What Database types do you support?
  55. Do you support Oracle Database?
  56. How do I login to MSSQL enterpirse manager?
  57. Do you support customized error pages (404 error pages) at your servers?
  58. Is it possible to switch my hosting platform after setting up my account?
  59. How long will it take to get my web site up and running?
  60. Do you provide web based email?
  61. Do I still get regular POP email boxes when I use web based email?
  62. Does HostStore.net offer Money Back Guarantee?
  63. How do I change my credit card information?
  64. Will I have unlimited access to my site for updates?
  65. Can I upgrade my account?
  66. Can I access my domain without the "www" in front?
  67. Can I use my account for commercial purposes?
  68. What server platform do you support ?
  69. What are your Network capabilities?
  70. What ASP Components are installed?
  71. How do I access my Control Panel?
  72. Do you host adult sites?
  73. Is there a mininum contract length?
  74. How do I upload my website using Cute FTP?
  75. How do I transfer my domain name to HostStore.net?
  76. I registered my domain name through HostStore.net, When it will be active?
  77. Do I need to change the DNS information of my domain name if I registered it trough HostStore.net?
  78. Who owns the domain name if I registered it through HostStore.net?
  79. Do I need a domain to host a site with Hoststore.net?
  80. Can I have multiple domain names pointed to my current website?
  81. How do I setup Email account with Outlook Express?
  82. Do you support FrontPage®?
  83. What Is The Minimum Billing Cycle?
  84. When is my payment due?

  1. What are the PHP programs that is installed at your server?
  2. The following PHP programs are installed at our servers including PHP Nuke:

    PHP-Nuke
    Post-Nuke Content Management
    Invision Forum Board
    OS Commerce 2.2 Cart
    phpLinks
    PHPauction
    phpWebSite & 4images Gallery
    PHProjekt
    RedHat Interchange Cart
    phpBB Forum
    Xoops Portal System
    b2 (Weblog)

    You can Instantly activate these programs from your control panel.
    Every account hosted with us also has access to these programs/scripts.

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  3. Do you support PHP-Nuke ?
  4. Yes, also we support the following PHP Progrmas:

    Post-Nuke Content Management
    Invision Forum Board
    OS Commerce 2.2 Cart
    phpLinks
    PHPauction
    phpWebSite & 4images Gallery
    PHProjekt
    RedHat Interchange Cart
    phpBB Forum
    Xoops Portal System
    b2 (Weblog)

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  5. How do I create an application directory to host an ASP/ASP.NET application in one of the folders of my domain?
  6. We recommend that you always host your asp/.net application in your domain's root directory. You can infact create a sub domain to host each of your applications. If that is not possible, you must open a ticket specifying which folder in your domain must be created as an application directory.

    If you host a .NET or ASP application (that has a global.asa file), it must be hosted in an application directory. The root directories of all domains are application directories by default

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  7. How do I get my ASP.net application to display non-English language?
  8. ASP.net allows the developer to encode the page using character sets other than unicode. If your ASP.net page containing foreign characters does not render properly when served from our webservers, you may need to change the FileEncoding setting in the web.config file.



    <configuration>
    <system.web>
    <globalization
    fileEncoding="<code page>"
    requestEncoding="<code page>"
    responseEncoding="<code page>"
    culture="en-US"
    uiCulture="de-DE"
    />
    </system.web>
    </configuration>


    For more information on code page, please review these articles:
    http://www.microsoft.com/globaldev/getWR/steps/wrg_codepage.mspx
    http://www.microsoft.com/typography/unicode/cscp.htm

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  9. When I connect to my ASP page, it shows question marks (???????) instead of the arabic letters. How do I solve it?
  10. Make sure to include the following code at the top of every ASP page:

    @ Language=VBScript CodePage = "1256"

    1256 is your codepage LCID.


    To find out your locale id (LCID) , please visit:

    http://msdn.microsoft.com/library/default.asp?url=/library/en-us/script56/html/882ca1eb-81b6-4a73-839d-154c6440bf70.asp

    See also:

    http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsql2k/html/sql_arabicsupport.asp

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  11. Where can I find information on uploading my Web Site?
  12. Hoststore.net has set up tutorials on our online support center for uploading your files using the most famous FTP and Web publishing softwares.

    Please go to the Tutorials Section to view the tutorial for your Web publishing method.

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  13. Do you allow custom COM components?
  14. No we do not offer installation of custom COM components. Custom COM components can degrade our service level, since we cannot ensure that the custom component will not cause crashes, exhaust server resources, and/or be malicious.

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  15. What is SSH and do you support it?
  16. SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session. Due to to the security risks associated with providing SSH accounts, we do not enable SSH access by default.

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  17. Is there a mininum contract length?
  18. No, We bill month to month based.

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  19. Do you register custom or 3rd Party DLLs or ActiveX Controls for customers? How would I go about it?
  20. No, we do not register any custom or 3rd party DLLs or ActiveX controls apart from those supported on our website. This policy is in place in order to ensure a stable windows hosting experience for our customers

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  21. What are the domain extensions which I can register through HostStore.net?
  22. The following domain extensions can be registered through HostStore.net:

    .com
    .net
    .org
    .info
    .biz

    Please note that HostStore.net do not register local domain names. You have to find a local registrant inorder to register your local domain name.

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  23. How do I set-up/change email forwarding?

  24. For Windows Accounts Please follow the instructions at the H-Sphere Menu Guide.

    For Linux Accounts Please follow the instructions at the cPanel 7 User Guide.

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  25. I received HTTP 500 - Internal Server Error when I try to access my ASP or ASP.net page. What does this mean?
  26. "HTTP 500 - Internal Server Error" is one of the most uninformative error messages. In general, this error indicates a bug in the code.
    Internet Explorer has a feature that blocks the true error message from displaying. In order to display the true error message, follow the instructions below:

    1. Open Internet Explorer
    2. Goto Tools --> Internet Options
    3. Goto Advanced Tab
    4. Uncheck Show Friendly Error Message
    5. Click OK

    Reload the page, you should now see a more detail error message.

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  27. How do I connect my ASP.net application to MySQL database?
  28. In general, 2 different methods can be used to connect an ASP.net application to MySQL database.

    · Using ODBC .net data provider
    · Using a MySQL native .net data provider

    We only provide support for using ODBC .net data provider to connect to MySQL.

    Our servers do not have any MySQL .net data provider installed because of the lack of standardization in this market. If you prefer to use native drivers to connect to MySQL, you can upload the data provider to your bin directory.

    Here is a list of available MySQL .net data providers

    ByteFX MySQL Driver:
    http://sourceforge.net/projects/mysqlnet/

    Core Lab MySQLDirect .NET Driver:
    http://crlab.com/mysqlnet/

    eInfoDesigns MySQL .NET Data Provider:
    http://www.einfodesigns.com/products.aspx

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  29. How do I Configure Outlook Express for sending mail?
  30. 1.Open Outlook or Outlook Express.

    2.On the Tools menu, click Accounts.

    3.Select the email account you wish to modify and click the Properties button.

    4.Click the Servers tab.

    5.Under the Outgoing Mail Server Heading, Check the My server requires authentication check box.

    6.Click the Settings button.

    7.In the Logon Information dialog box, click to select the Use same settings as my Incoming Mail server option.

    8.Click the OK button until the Internet Accounts dialog box appears, and then click Close.

    9.Exit from Outlook or Outlook Express. The next time you start Outlook or Outlook Express the new settings will take affect.

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  31. In my ASP website hosting on Win2003, my sessions are expiring very quickly in under 2 minutes. What can I do to prevent this?
  32. This is a specific issue on Windows 2003/IIS6 servers. What happens is that any shared host creates application pools within IIS6 to host certain x number of websites. Each server may have several application pools and all websites on the server are divided among these pools. When a customer's website calls session.terminate within any application pool, all session variables are lost within that pool.

    The only real solution to this issue (which is highly recommended by many developers and Microsoft themselves) is to use database session management. Here you can store all session related data in a local database. If you are unable to implement this solution, we can try working on something unique for you (such as moving you to a Win2000 server). Please open a ticket for that. However it is highly recommended you rework your website's code to incorporate these changes

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  33. How can I view the error messages?
  34. In order to display error messages on a remote machine, you must set the Custom Errors Mode in your Web.Config file to On.

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  35. When trying to use ASPEmail, I get an error saying that the premium features of ASP Email have expired. What am I doing wrong?
  36. This error occurs because we only support the free version of ASPEmail and not the Premium version. We however do support the premium version of ASPMail which offers similar functionality. Please visit www.serverobjects.com for documentation on ASPMail

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  37. How do I make my MSSQL Server 2000 Database supports Arabic Language?
  38. First: make sure that your data types of your database fields are (nchar, nvarchar, and ntext).

    Second: Remember that the use of the "n" prefix to represent Unicode data in both string literals and data types.

    SQL Select Statement example:

    SELECT * FROM MyTable WHERE Myfield = N' "& Searching_Criteria &" ' ; "

    SQL Insert Statement example:

    INSERT INTO MyTable (Myfield ) VALUES ( N' "& My_Value &" ')


    SQL Update Statement example:

    UPDATE MyTable Set Myfield = N' "& My_Value &" '


    For more information about Multilingual Transact-SQL please read the following MSDN article:

    http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsql2k/html/intlfeaturesinsqlserver2000.asp

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  39. What is the cause of a parser error?
  40. If your ASP.NET file is returning a parser error, it is most likely caused by incorrect code.

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