FAQ's (Most Recent)

Sometimes upon heavy traffic or when website encounter a large number of connections the Application pool of the Internet Information System (IIS) stops working as a defense measure. To re-enable your website again please follow the below steps:

1) Enter your hsphere control Panel
2) Click "Web options" icon from main hsphere user interface
3) Click on your domain when have "HTTP Error 503" problem
4) Under "Settings" tab, toggle "Stopped" button in front of "Service status"
5) Click "Submit" Button and wait 5 minutes.
6) Toggle "Running" button in front of "Service status"
7) Click "Submit" Button again

Your website should return working again. If this does not help you and the website have the same service is unavailable Error; then please contact our support and we will help you resolving this issue.

In your ASP page create an mssql connection code.
Here is the code:


sConn = "Provider=sqloledb;" & "Data Source="&Host_Name&";" & "Initial Catalog="&Catalog&";" & "User Id="&database_UserName&";" & "Password="&database_Password

Where:
(Host_Name) is your MSsql database host name or IP Address
(Catalog) is your MSsql Database name.
(database_UserName) is your MSsql Database login
(database_Password) is your MSsql Database login password

Yes you can use the alternative ports 587 or 110.
also If there is any local anti-spam/personal firewall, please disable it and try again.

Open a new support ticket and provide us the following information:

1) DSN Name

If MySQL, MSSQL or PostgreSQL
2) Database Name
3) Database Server
4) Database username
5) Database password

If MS Access
2) Database path
3) User/Password if any

The Tech. Support will create a DSN for your database. After that you should be able to connect to your database using the following ColdFusion string:

<cfquery name="query-name" datasource="DSN-Name">

From CP home page, select E-mail to create mail boxes, assigning mailbox size, activating spam and anti-virus features etc. You can send/receive your e-mail from:

1. POP mail program like Outlook Express:
   
   
   
   1. POP/SMTP Server: mail.yourdomain.com
   
   
   2. Username: mailID@yourdomain.com
   
   
   3. Password: Password that you entered while creating your
      mailbox.
   
   
   
   


2. WebMail: We provide three webmail clients for you to send/receive/manage your e-mail. These are SQWebMail, Squirrelmail and Horde. You can use anyone by visiting http://mail.yourdomain.com
   

Login to your Hosting Control Panel (Hsphere) and select Domains. Select "Add New Domain". On next page select "Transfer an existing domain". Enter the domain you want to host with us. Selecting this option does not transfer your domain to us. It just sets up the website on our servers so that it can be hosted by us when you point its name servers to us.

You can upload your website files using File Manager in your CP or by using any FTP client like SmartFTP, CuteFTP etc. Always upload your files in the domain folder. MS Access database should be kept in root directory. This will prevent anyone to download these files via HTTP.

You can view your website before it is actually resolving to our servers via the Instant domain name alias feature. Click on Web Options and then your domain name. You'll see this feature towards the end of the page.

From Hsphere control panel home page, select Web Options. On the next page, select the domain for which you want to activate various web options like SSL, Directory Indexes, AWStats etc. Activate various options as per your need. Most important of these options is Directory Indexes. After turning it on your can enter your website's default page.

To set your custom directory indexes, do the following from your control panel (Hsphere):

1. Select Quick Access in the Account menu.


2. Click the Web Options icon on the page that shows.


3. Click the Edit icon next to the domain you need.


4. On the Web Service page, scroll down to find the Directory Indexes option and turn it on.


5. Agree with the charges.


6. In the box that appears, enter the names for files that will be treated as indexes. Put file names in the descending order of priority and separate them with spaces (e.g. index.html cgi.bin about.html). list you have made, click the Edit icon next to the Directory Indexes option: with spaces (e.g. index.html cgi.bin about.html).


7. To edit the list you have made, click the Edit icon next to the Directory Indexes option: with spaces (e.g. index.html cgi.bin about.html).

To change your FTP Password, please follow the following the steps:

1) login to your Hsphere Control Panel
2) From the Top menu open (FTP/User Account)
3) Select FTP User, a new page will open.
4) Click on the icon just near the password.
5) Enter your new password and repeat it again. Then submit

You can backup your database using the PHPMyAdmin feature in your control panel. In PHPMyAdmin, select the database you want to backup and select "Export" tab on the right screen. Choose the tables you wish to backup (or "Select All" for all tables). Scroll down and tick "Save File As..." and click on the "Go" button. Simply save the database that begins to download, on your local computer.

While we do regular backups of all our servers, we do not provide restores for one specific account, folder, file, or database. You will need to make sure you have backed up your latest database(s) on your local machine.

Click on your database name shown on the upper left.

Locate your back up file for the database that you want to restore. Open it and copy the entire contents.

Paste into the field called "Run SQL query/queries on database yourdomain_com" and click the "Go" button.

Login to your CPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download Today's Home Backup." Your computer will then prompt you for a place to save your backup files locally for safekeeping.

If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process.

Login to your CPanel Control Panel and choose "Backup" from the system menu. Once inside the Backup menu, you'll be prompted to perform three separate types of backup restorations, including "Restore a Home Backup," "Restore an SQL Database," and/or "Restore an Alias/Filter Backup." Choose the type of backup you wish to restore, click the "Browse" button next to your backup option, and direct your hosting account server to the file on your computer which you'd like to restore.

After the file has been located, click the "Upload" button and your hosting account will begin to restore your backup automatically for you.

The Backup area of your CPanel Control Panel allows you to backup your current hosting account, settings and files.

You should always keep your own backups of your hosting account, on your local computer, to provide for easy recovery in the event of a problem.

Make sure to include the following code at the top of every ASP page:

@ Language=VBScript CodePage = "1256"

1256 is your codepage LCID.


To find out your locale id (LCID) , please visit:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/script56/html/882ca1eb-81b6-4a73-839d-154c6440bf70.asp

See also:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnsql2k/html/sql_arabicsupport.asp

Please open a ticket with your database name, database server and the database user you wish to give DBO permissions to. This will have to be done manually by our support team

We recommend that you always host your asp/.net application in your domain's root directory. You can infact create a sub domain to host each of your applications. If that is not possible, you must open a ticket specifying which folder in your domain must be created as an application directory.

If you host a .NET or ASP application (that has a global.asa file), it must be hosted in an application directory. The root directories of all domains are application directories by default

This error occurs because we only support the free version of ASPEmail and not the Premium version. We however do support the premium version of ASPMail which offers similar functionality. Please visit www.serverobjects.com for documentation on ASPMail