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Acceptable Use Policy (AUP))/Terms Of Service (TOS)

By using our webhosting services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of International export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Failure to follow any term or condition will be grounds for immediate account deactivation without notice. HostStore.net will be the sole arbiter as to what constitutes a violation of any of these provisions.

Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension.

To report suspected abuses or any violations of these policies, please contact us

Illegal Usage

HostStore.net servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.  Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots.  The subscriber to HostStore.net service agrees to indemnify and hold harmless HostStore.net from any claims resulting from the use of the service that damages the subscriber or any other party.

HostStore.net will be the sole arbiter as to what constitutes a violation of this provision.

Adult Content

Due to special system and network requirements of adult oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.

Security

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resource

Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. HostStore.net shall be the sole arbiter of what is considered to be a high server usage level.

CGI/PHP/ASP Scripts

Cgi script sharing with domains not hosted by HostStore.net.com is not allowed.  Any cgi-scripts deemed to be adversely affecting the server performance or the network integrity will be shut down without prior notice.

Chat Rooms

HostStore.net does not allow clients to install their own chat rooms. Chat rooms tend to be large system hogs and we cannot permit it as an account option. HostStore.net does provide a choice of Java chatrooms which should meet most users' needs and run without hindering the performance of the machine of our servers.

Background Running Programs and Cron Jobs


HostStore.net does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.

IRC

HostStore.net does not allow IRC or IRC bots to be operated on our servers.

Backups

HostStore.net performs daily backups on all servers to ensure critical files are never lost. However HostStore.net is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existant backups.

Client Responsibility

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of HostStore.net's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of HostStore.net to provide this knowledge or support outside matter specific to HostStore.net servers.

UCE (Unsolicited Commerce Email) - SPAM

Spamming, or the sending of mass unsolicited email, from or through a HostStore.net server or using an email address that is maintained on a HostStore.net machine is STRICTLY prohibited. HostStore.net will be the sole arbiter as to what constitutes a violation of this provision.  If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a HostStore.net server as a maildrop for responses, you are in violation.  Violators will be assessed a minimum of $200.00 fine and will face an immediate suspension.

Server abuse

Any attempts to undermine or cause harm to a HostStore.net server or customer of HostStore.net is strictly prohibited.

Any sub-networks of HostStore.net and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.

Software Distribution

HostStore.net's shared Web Hosting accounts are not to be used for the purposes of distributing software and multimedia products.  If you wish to distribute software and/or multimedia files, please contact us for special arrangement.

Multimedia Files

Multimedia files are defined as any graphics, audio, and video files. HostStore.net Web Hosting accounts are not to be used for the purposes of distributing and storing unusual amount of multimedia files.  Any Web site whose disk space usage for storing the multimedia files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of multimedia files.

Domain Names
HostStore.net will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. HostStore.net does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.

Database


Any database stored on HostStore.net servers shall be limited in size to 20% of the total disk space allotted for a particular domain.

Actions Taken by HostStore.net

The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. HostStore.net will be the sole arbiter as to what constitutes a violation of the AUP. HostStore.net reserves the right to remove any account without prior notice.

When HostStore.net becomes aware of an alleged violation of its AUP, HostStore.net will initiate an investigation. During the investigation, HostStore.net may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, HostStore.net may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, HostStore.net will notify the appropriate law enforcement authorities of such violation.

HostStore.net does not issue credits for outages incurred through service disablement resulting from AUP violations.

HostStore.net customers agree to indemnify and hold harmless HostStore.net from any claims resulting from the use of our services that damages them or any other party. The HostStore.net service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. HostStore.net expressly disclaims any representation or warranty that the HostStore.net service will be error-free, secure or uninterrupted. No oral advice or written information given by HostStore.net, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. HostStore.net and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Cancellation of Services

In order to cancel your service with HostStore.net you need to submit a formal request by completing the cancellation form on this link.
Please complete the form above and submit it to our billing department. Please note that HostStore.net requires this cancellation notification at least 30 days prior to your desired cancellation date; at a minimum, one week prior to your next scheduled billing period. Refunds will not be given for billing amounts already processed.

Refund Policy
  1. A full refund excluding domain registration fees, add-on/upgrade fees, overages and startup fees is provided within the first 15 days of your initial account activation.
  2. Refunds may take up to 30 days to be processed. Once credit is issued, normal circumstances allow 2 billing cycles for refund to show on your credit card statement
  3. Full Refunds are provided only for payemnets by credit cards. No Refunds are applied for payemnts by Check, Western Union Money Order or CashU.
  4. If cancellation is caused by customerís violation of this agreement, then no refund will be disbursed.
  5. If you cancel prior to the end of your contract term and you received special pre-pay rates, your hosting fees will be adjusted so that you pay the regular, non-discounted monthly fees.
  6. Customers who have a clear intention of terminating their services and/or using up all or a higher then normal amount of resources before the 15 days refund, there will be no refund given and account will be terminated. Any prepaid full months will be refunded accordingly.
  7. In the event you have elected to prepay subsequent, additional months' Service Fees, we retain the right to charge you an administrative fee of 75% and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you.
  8. There are no refunds on dedicated servers, reseller hosting, administrative fees, install fees for custom software, or domain name purchases.
  9. We reserve the right to refund a prorated amount or no refund at all.

Modification

HostStore.net reserves the right to add, delete, or modify any provision of this Policy at any time without notice.


Refusal Of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion.


By submitting your order to HostStore.net, you signify your agreement to these Terms Of Service. If you do not agree to these terms, then please don't submit an order! Violations of these Acceptable Uses Policies and Terms of Service should be referred to.




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